Privacy Policy

1. Introduction

Royal Traders ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit royaltraders.in or use our car & bike parts and repairing services. By accessing our website or availing our services, you consent to the practices described in this policy.

This policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Information You Provide

• Contact details — name, phone number, email address, WhatsApp number.
• Vehicle details — make, model, variant, year of manufacture, registration number (where relevant to sourcing parts).
• Delivery details — shipping address, pincode, landmark, alternative contact number.
• Communication — any message, query or feedback you share with us via calls, WhatsApp, email or contact forms.

2.2 Information Collected Automatically

• Technical data — IP address, browser type, operating system, referring URL, device identifiers.
• Usage data — pages visited, time spent, click behaviour, search queries within our site.
• Cookies & similar technologies — as described in Section 6 below.

3. How We Use Your Information

We use your information strictly for the following lawful purposes:

• Processing orders, generating invoices and delivering spare parts.
• Scheduling, coordinating and delivering repair and service appointments.
• Customer support — responding to queries via phone, WhatsApp or email.
• Sending transactional communication (order status, service reminders, warranty updates).
• Improving our website, product catalogue and customer experience.
• Fraud prevention, security monitoring and compliance with legal obligations.
• Marketing communication — only with your explicit consent, which you can withdraw at any time.

4. Sharing of Information

We do not sell or rent your personal data. We may share information only in these specific cases:

• Service providers — courier & logistics partners, payment gateways, IT hosting & analytics providers — strictly for fulfilling services you request.
• Legal compliance — where required under Indian law, by a court order, or by a statutory authority acting within its jurisdiction.
• Business transfers — in the event of a merger, acquisition or asset sale, with appropriate confidentiality safeguards.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Indian law (for example, GST invoicing records under the Central Goods and Services Tax Act, 2017, and records under the Companies Act, 2013). Once the retention period ends, data is securely deleted or anonymised.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve browsing experience.
• Analyse website traffic and performance via tools such as Google Analytics.
• Enable security features and detect fraudulent activity.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

7. Data Security

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communication at any time.
• Nominate another individual to exercise these rights in the event of your incapacity or death.
• Register a grievance with our Grievance Officer (see Section 11).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies before sharing any data.

10. Children's Privacy

Our services are not directed to individuals below 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will promptly delete it.

11. Grievance Officer

We will acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any material change will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy from time to time.

13. Contact Us

For any questions about this Privacy Policy, please write to us at bsp.dealers@gmail.com or call +91-78692 27018.